Everything ships NZ-wide by NZ Post tracked courier once your piece is finished. Remember these are made-when-ordered goods; the lead time quoted with your order (typically 1–2 weeks, longer for heavy custom tooling) comes before the courier time, not instead of it. You'll get the tracking number the day it ships.
Happy to skip the courier? Local pickup from the Waikato workshop is available; arrange a time when your order is confirmed. Pickup also means you can pay in cash and see the piece before you take it home.
Rural addresses are no problem; allow an extra day or two on top of standard courier times.
No international shipping. New Zealand delivery addresses only. This isn't a "contact us and we'll see" situation; one set of hands can't chase customs paperwork, so orders from outside NZ can't be accepted.
Payment is by bank transfer, or cash if you're picking up; there's no card checkout on this site and you'll never be asked for card details. Payment details come with your order confirmation.
If a standard piece isn't right, return it unused and in original condition within 14 days of delivery for a refund or exchange. Return courier cost is yours unless the piece is faulty. Get in touch first so the return is expected.
Custom work is cut, moulded and tooled for you specifically. A sheath moulded to your knife fits your knife. Custom pieces can't be returned for change of mind. What you're always covered for: if a custom piece doesn't match the spec agreed in your quote, it gets fixed or remade at no cost; and if anything fails from a defect in materials or workmanship, it gets repaired or replaced. That doesn't expire after a fortnight.
Leather gear is meant to be used, and honest wear is not a fault, but stitching or hardware that gives out under normal use is. Send a photo and it'll be sorted at the bench. Nothing here limits your rights under the Consumer Guarantees Act 1993.